Family Mediator Website Terms of Use

You are bound by these terms each time you open a page on this website, and they continue to apply if you go on to telephone us. Throughout this page, “we” and “us” refer to Family Mediator, and “you” refers to the person reading or calling. Continuing to read the website means you agree to them. If you would rather not agree, please leave the website.

These terms do not set out the conditions on which mediation itself is provided. Those are dealt with separately, as clause 5 explains.

Our pages describe family mediation in broad terms and give the number to call. They are written for a general audience and do not take account of your individual circumstances.

The law and procedures it describes can change, and they can differ between the nations of the United Kingdom. We try to keep the information accurate, but we do not promise that every page is complete, up to date or right for your situation.

Our pages do not offer legal, tax, financial, medical or therapeutic advice. A mediator is impartial and does not advise either participant on what they should do.

Before you act on anything you read here, or commit to any proposal, you should take advice from an appropriately qualified professional. Examples on the website are illustrations only and do not predict what will happen in your case.

The website has no online booking system, enquiry form or payment facility. You can make an enquiry by calling 0330 010 0028.

An enquiry is not a booking. It does not create a contract for mediation and does not oblige you or us to go ahead. An appointment exists only when its details have been confirmed with you directly. Any general information given during a call is provided on the same basis as the website, and not as advice. Call charges are a matter between you and your telephone provider.

If you decide to take part in mediation, the fees, cancellation arrangements, confidentiality rules and other conditions that apply should be explained to you before you commit, and set out in whatever agreement you are asked to enter into. If that agreement conflicts with these website terms, the agreement applies to the mediation.

No price is stated on this website. You may have legal rights to cancel certain contracts made at a distance, and nothing in these terms limits those rights.

Mediation is voluntary and is not suitable for every situation. Its suitability is considered at the assessment stage and can be reviewed later. A mediator may decline to proceed, or may stop, where they consider mediation unsafe or inappropriate, and any participant may withdraw.

We do not promise that agreement will be reached, that any agreement will be legally binding or approved by a court, or that any particular result will follow. Neither these pages nor our telephone line can respond to an emergency. If there is one, ring the emergency services without delay.

We own, or have permission to use, the wording, pictures, logo and design of this website, and intellectual property law protects them. Apart from the private use allowed above, you may not reproduce, adapt or publish them without our prior permission.

Photographs and illustrations are illustrative. They should not be taken to show real clients or a real family’s circumstances.

We do not guarantee that the website will always be available, or that it will be free from errors or viruses. We may change, suspend or withdraw it. Keeping your own device, internet connection and security software in order is up to you. At the date of these terms, the website contains no links to other websites.

The law does not allow us to avoid responsibility for some things, including fraud, and any death or injury that our negligence causes. These terms do not attempt to do so, and they do not affect your statutory rights as a consumer.

Beyond that, you do not pay to read these pages, and they are offered as general information. To the extent the law allows, we are not responsible for loss arising from relying on it in place of professional advice, or from its being unavailable, and we are not responsible for loss that could not reasonably have been foreseen. If you have a contract with us for mediation, our responsibility under it is governed by that contract.

The law of England and Wales applies to these terms, and any dispute may go before its courts. Anyone living elsewhere in the United Kingdom can instead use their local courts, and keeps whatever mandatory protection local law provides.

Should a court decide that one part of these terms cannot be enforced, the remainder still stands. Only you and we can enforce them. We are not responsible for delay or failure caused by events beyond our reasonable control, such as a telephone or internet outage.