Overview and Scope
This privacy policy applies to all personal information collected through the Fitlab Nutrition website and any related communications. Fitlab Nutrition Limited is the data controller responsible for your personal data. The company is registered in England and Wales with its registered office at Seven Grange Lane, Pitsford, Northampton, United Kingdom, NN6 9AP.
By using this website, you acknowledge that you have read and understood this policy. If you do not agree with any part of it, you should discontinue use of the website. This policy may be updated from time to time, and the most recent version will always be available on this page with the date of the latest revision noted.
Information That May Be Collected
Information You Provide Directly
When you interact with Fitlab Nutrition, you may provide personal information including your name, email address, postal address, telephone number, and any details included in messages or enquiries you send. If you place an order, billing and shipping address information is collected along with payment details, which are processed securely through trusted third-party payment providers. Fitlab Nutrition does not store full payment card details.
Information Collected Automatically
When you visit the website, certain technical information may be collected automatically. This can include your IP address, browser type and version, device identifiers, operating system, the pages you visit, the time spent on each page, referring URLs, and other browsing behaviour data. This information is collected through cookies and similar tracking technologies.
Cookies and Tracking Technologies
The website uses cookies, which are small text files placed on your device, to support essential website functionality, analyse usage patterns, remember your preferences, and improve your experience. You can manage your cookie preferences through your browser settings or through any cookie consent mechanism provided on the website. Disabling certain cookies may affect website functionality.
How Your Information Is Used
Personal information collected by Fitlab Nutrition is used for the following purposes. To process and fulfil orders, manage your account, and provide the products and services you have requested. To respond to customer enquiries and send service-related communications including order confirmations, dispatch notifications, and delivery updates. To comply with legal and regulatory obligations including tax reporting and accounting requirements. To analyse how visitors use the website in order to improve its content, functionality, and user experience. With your consent, to send marketing communications about products and updates that may be relevant to you. You may withdraw your consent to marketing communications at any time.
Legal Basis for Processing
Fitlab Nutrition processes personal data in accordance with UK data protection legislation including the UK General Data Protection Regulation and the Data Protection Act 2018. Processing is carried out on one or more of the following legal bases. Performance of a contract, when processing is necessary to fulfil an order or provide a requested service. Consent, when you have given explicit permission for a specific processing activity such as receiving marketing emails. Legitimate interests, when processing is necessary for the operation and improvement of the website and services, provided your rights and interests are not overridden. Legal obligation, when processing is required to comply with applicable laws and regulations.
Information Sharing and Disclosure
Fitlab Nutrition does not sell your personal data. Information may be shared with trusted third-party service providers who support business operations, including payment processing, shipping and delivery, email communications, analytics, and IT support. These providers process data only on behalf of Fitlab Nutrition and in accordance with documented instructions.
Personal data may also be disclosed if required by law, legal process, or where necessary to protect the rights, property, or safety of Fitlab Nutrition, its customers, or others. In the event of a business sale, merger, or reorganisation, personal data may be transferred as part of that transaction with appropriate safeguards in place.
International Data Transfers
Where personal data is transferred outside the United Kingdom, appropriate safeguards are implemented in accordance with applicable data protection laws. These may include Standard Contractual Clauses or reliance on adequacy decisions made by the relevant regulatory authorities.
Your Rights
Under applicable data protection legislation, you may have the following rights in relation to your personal data. The right to access the personal data held about you. The right to request correction of inaccurate or incomplete information. The right to request deletion of your personal data in certain circumstances. The right to request restriction of processing. The right to data portability, allowing you to receive your data in a structured, commonly used format. The right to withdraw consent at any time where processing is based on consent. The right to object to processing based on legitimate interests. The right to lodge a complaint with the Information Commissioner's Office if you believe your data protection rights have been infringed.
To exercise any of these rights, contact Fitlab Nutrition at orders@fitlab-nutrition.com. Requests will be responded to within the timeframes required by applicable law.
Data Retention and Security
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Retention periods vary depending on the type of data and the applicable legal, tax, or operational requirements. Once data is no longer needed, it is securely deleted or anonymised.
Fitlab Nutrition implements reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration. However, no method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed.
Children and Third-Party Links
The products and services offered by Fitlab Nutrition are not directed at individuals under the age of 18. Personal information is not knowingly collected from children. If it comes to attention that such information has been inadvertently collected, it will be promptly deleted.
The website may contain links to third-party websites. Fitlab Nutrition is not responsible for the privacy practices or content of those sites and encourages you to review their privacy policies independently.
Changes to This Policy and Contact Information
This privacy policy may be updated periodically. Any changes will be published on this page with an updated revision date. Where significant changes are made, notification may also be provided by email.
For any questions, concerns, or requests relating to this privacy policy or the handling of your personal data, please contact Fitlab Nutrition at orders@fitlab-nutrition.com or write to the registered office at Seven Grange Lane, Pitsford, Northampton, United Kingdom, NN6 9AP.